Defence Minister Rajnath Singh launches AI-powered grievance management application

The AI-Powered app will automatically handle as well as analyse the complaints of the people. It will also reduce human intervention, save time, and will bring more transparency to their disposal.

Created On: Jul 16, 2021 15:03 IST
AI-Powered app launched
AI-Powered app launched

The Union Defence Minister Rajnath Singh on July 15, 2021, launched an Artificial-Intelligence powered application.

The app which will improve the grievance redressal in the Central Government has been developed by the Ministry of Defence with the help of IIT Kanpur.

According to an official statement, the app will be the first AI-based system that has been developed to improve grievance redressal in the Government.

The Minister of State for Personnel, Public Grievances & Pensions Jitendra Singh was also present at the launch event of the AI-powered application.

Significance

As per the statement by the Defence Ministry, given that lakhs of complaints are received on the CPGRAMS portal (Centralised Public Grievance Redress and Monitoring System Portal) of the Administrative Reforms and Public Grievances Department, this new application will have great use in understanding the nature of complaints, geographies from where they originate as well as the policy changes that can be introduced to create systematic improvements for addressing these grievances.

How AI-Powered app will function and handle complaints?

1. The AI-Powered app will automatically handle as well as analyse the complaints of the people. It will also reduce human intervention, save time and will bring more transparency to their disposal.

2. The Artificial Intelligence tool will have the capability of understanding the content of the complaint and can identify repeats or spam automatically.

3. The app, based on the meaning of the complaint, categorise them even when the keywords that are normally used for such searches are not present in the complaint.

4. The Artificial Intelligence tool will enable the geographical analysis of the complaints in a category and will identify whether it was adequately addressed by the office concerned.

About CPGRAMS:

The Centralised Public Grievance Redress and Monitoring System Portal is a platform which is based on web technology.

It aims at enabling the submission of the grievances by the aggrieved citizens from anywhere and anytime basis to the Departments/Ministries/Organisations who can scrutinize and take action for the speedy and favourable redress of these grievances.

Take Weekly Tests on app for exam prep and compete with others. Download Current Affairs and GK app

एग्जाम की तैयारी के लिए ऐप पर वीकली टेस्ट लें और दूसरों के साथ प्रतिस्पर्धा करें। डाउनलोड करें करेंट अफेयर्स ऐप

AndroidIOS

Related Stories

Comment (0)

Post Comment

5 + 0 =
Post
Disclaimer: Comments will be moderated by Jagranjosh editorial team. Comments that are abusive, personal, incendiary or irrelevant will not be published. Please use a genuine email ID and provide your name, to avoid rejection.

    Monthly Current Affairs PDF

    • Current Affairs PDF September 2021
    • Current Affairs PDF August 2021
    • Current Affairs PDF July 2021
    • Current Affairs PDF June 2021
    • Current Affairs PDF May 2021
    • Current Affairs PDF April 2021
    • Current Affairs PDF March 2021
    View all

    Monthly Current Affairs Quiz PDF

    • Current Affairs Quiz PDF September 2021
    • Current Affairs Quiz PDF August 2021
    • Current Affairs Quiz PDF July 2021
    • Current Affairs Quiz PDF June 2021
    • Current Affairs Quiz PDF May 2021
    • Current Affairs Quiz PDF April 2021
    • Current Affairs Quiz PDF March 2021
    View all