The government of Odisha on 2 January 2013 launched the much-sought after public services Delivery System for citizens under the Odisha Right to Public Service Act, 2012.
Under this new act, people would be getting services like issue of driving license, birth and death certificates, passport and trade license within a stipulated period of time. The act was passed during the winter session of the assembly in month of December 2012.
As per the act, Officials are supposed to give a time limit to provide the services, failing which they would be liable for penalties.
The act was passed in view to bring in much more accountability, transparency and equitability in the delivery of public services.
Altogether 32 services of seven administrative departments will come under the purview of the Act.
The departments which would provide services in the first phase were –
I. Commerce and Transport (11)
II. Revenue and Disaster Management (12)
III. Health and Family Welfare (3)
IV. Finance (2)
V. Home (2)
VI. Rural Development (1)
VII. Women and Child Development (1).
The state government had highly instructed departments to fix the time limit for a particular service and display it for public knowledge. As per the Official sources about 100 services would be provided to the people under the new act.
Odisha is 12th state among other states of Delhi, Himachal Pradesh, Jharkhand, Punjab, Uttar Pradesh, Madhya Pradesh, Jammu and Kashmir, Rajasthan, Bihar, Uttarakhand and Chhattisgarh to implement the law.