India ranked 8th in demand for digital governance

Accenture released a report India ranked 8th in the list of ten countries in terms of digital governance

Created On: Feb 12, 2014 17:40 ISTModified On: Feb 12, 2014 18:36 IST

India was ranked 8th in the list of ten countries in terms of digital governance. The report on digital governance was released by Accenture on 11 February 2014.

The list was topped by Singapore followed by Norway and UAE at second and third place respectively.


The report revealed the demand for the digital governance is rising in India and emerging economies which will enhance efficiency and output. In India the Government embarked on e- Governance model and the infrastructure which would pay the dividends in the long run.

The report is based on survey of 5000 respondents in ten countries including Brazil, Germany, India, Norway, Singapore, South Korea, the Kingdom of Saudi Arabia, the UAE, the Unitied Kingdom and the United States.

According to the report, high-performing digital governments are:

• Focusing on their digital strategy, which is deeply embedded in the government agenda and public reforms.
• Continuing long-term investment in key information and communication technology (ICT) assets and the digitalization of core public services, such as taxation, pensions and healthcare.
• Leveraging the power of new technologies, such as social media, mobility, analytics, big data and cloud computing.
• Connected across agency boundaries and have a strong culture of collaboration and data sharing.

Criteria used by the report for measuring digital governance

Citizen Service Delivery Experience: The extent to which government agencies are citizen-centric, leveraging multichannel and cross-government public service delivery and initiating proactive communications, education and the use of social media for engagement.

Citizen Satisfaction: The extent to which citizens believe governments are meeting their needs and providing quality services.

Service Maturity: The level to which a government has developed a digital presence, in terms of publishing, interactions and online transactions.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 281,000 people serving clients in more than 120 countries.

About Digital Governance

The Digital governance refers to offering online portals to access public services to employing digital channels and social media to communicate and engage with citizens.

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