There are more than 58000 petrol pumps in India out of which 95% belong to Government oil company viz. India Oil Corporation, Bharat Petroleum, Hindustan Petroleum. There would be very few people among us who have never been deceived at petrol pumps or are fully aware of their rights at the petrol pumps. In this article, we have highlighted some of such rights to increase the knowledge of common public at petrol Pumps which might not be used by anyone due to ignorance.
Let’s have a look at these rights –
Right to check the quality of Oil – Every customer has the right to check the quality of Diesel and Petrol. They have a right to know whether they are getting right kind of services or commodities in return of their money.
Filter Paper Test (for petrol) – Under this test the nozzle of dispensing pump is cleaned with the filter paper and then a drop of petrol is added to the filter paper. Generally within 2 minutes the drop should disappear. Now one should check whether the point where a drop of petrol was added turned pink or not. If the paper turns pink, then petrol is pure and there is no adulteration. However in case if some other colors spot appears on the paper the petrol is deemed to be adulterated. For all this purpose, the filer paper has to be provided by the petrol pump authorities.
To check the quantity - It is mandatory for every petrol pump to keep a 5 liter measuring jug to check the quantity of petrol/diesel and this measuring jug must be checked by investigation center every year for weight and capacity. A deviation in capacity for about 25ml is acceptable, however compliant against the petrol pump owner can be logged if the difference is more than that. Another useful tip for the customers is that they should not forget to take cash memo/invoice as in case of cheating or fraud, the involved can be questioned and traced.
To check the density of Petrol and Diesel or other branded fuels – There is a 500ml cylinder at every petrol pump to check the density of petrol and diesel which is filled to about ¾ height with the help of the nozzle. After that an instrument named ASTM (American Society for testing of materials) is dipped in this beaker which gives the reading for temperature and density of the product. This reading is compared with the one mentioned in the register which acts as the reference. Both the readings should be same. Such a register is found at every petrol pump throughout the country.
Complaints – If your complaint is not listened at the petrol pump, you can register a compliant with central public grievances and surveillance system. All the complaint registered with this authority are sent to the appointed nodal officer of the Ministry of Petroleum and Natural Gas.
Following facilities should be provided free of cost at all the petrol pumps –
1). Free Air to the vehicle
2). Drinking water
4). First Aid box in case of any injury
5). Complaint register/box
6). Firefighting instruments
7). Oil prices and working hours
8). To facilitate the customer, the contact numbers of station manager and employees displayed on a wall.
Our duties at the Petrol Pumps as responsible citizens – We should understand that we have certain duties alongside exercising our rights. Some of these duties to be fulfilled at petrol pumps are as under:
1). We should switch off the engines of car/bike while the fuel tank are filled in order to avoid any fire if the spillage occur.
2). Don’t light cigarettes in the premises of petrol pump
3). While getting the fuel filled, do not use your mobile phones, if possible keep them switched off.
4). Get off the vehicle before the fuel tanks are filled.
5). Don’t accept petrol/diesel in plastic or glass bottles since it is dangerous.
In this article we have seen that the rights and duties are the two face of the same coin. On one hand we have some rights at petrol pump like water, air, toilet and primary medical facility on the other hand we have some duties also.