ICICI Bank launched Voice Recognition Service for Biometric Authentication

ICICI Bank, India’s largest private sector bank, on 25 May 2015 launched Voice Recognition Service (VRS), which authenticates customers based on their speech patterns. This service will allow customers to execute banking transactions through Bank’s call center in a quick, secure and convenient manner.

With this, ICICI became the first bank in India to offer this service and it will be available to over 33 million customers of its savings account and credit card.

Features of the service
• Now customers will no longer have to enter their card numbers, PIN and answer security questions to authenticate themselves, as their voice will act as the password for banking transactions through the call centre.
• The voice recognition technology works on voice prints, which are unique to an individual. It comprises more than 100 characteristics including voice modulation, speed, accent, pronunciation which cannot be imitated, thereby enhances security.
• The Bank stores the customer's unique voice print against his account and matches it whenever he calls from his registered mobile number.

This launch comes close on the heels of a slew of technology-led innovative services introduced by the Bank. The list includes the country's first contactless debit and credit cards, and ‘Pockets’, India’s first digital bank on mobile phone.

As on 31 March 2015, ICICI Bank has presence in 17 countries and in India it has 4050 branches and 12451 ATMs.

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