Union Government decided to implement NERS for women in distress

Union Home Ministry on 15 May 2015 decided to implement the NERS (Nationwide Emergency Response System) to save women in distress. In this regard, the Ministry invited proposals from IT service providers to implement it.

NERS was the brainchild of the Congress-led UPA government which envisaged it in response to Delhi gang rape case of December 2012.

The NERS seeks to make the police immediately respond to any call by a woman in distress anywhere in India. It will revolutionalise the existing Police Response systems which are limited to a city and different cities use different systems and only a handful of cities use technology in any form.

How it will operate?

NERS resembling the 911 number system of the United States (US) is designed to have at least one Public Safety Answering Point (PSAP) in each state. The PSAP basically is a call center where all calls originating in that state will land and will be answered.

The Call Taker with access to case management software and a GIS map of the state will first mark the location of the caller. It will then evaluate the emergency situation and forward the case to a Call Dispatcher.

The Call Dispatcher will then identify all the available police vehicles close to the incident with the aid of the GIS based Computer Aided Dispatch (CAD) software and dispatch the nearest available Police Personnel.

Further, the IT enabler system will automatically detect caller's location if call is coming from landline, mobile apps and sensors.

To make the system more robust, even the police vehicles will have a GPS based Mobile Data Tablet (MDT) installed that will continuously broadcast their location to a central data server.

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