Build Strategic Customer Relationships with GoML

At GoML, we build cutting-edge Generative AI, AI/ML, and Data Engineering solutions that help businesses unlock the value of their data, automate intelligently, and create transformative AI-powered experiences.

Our mission is to bridge state-of-the-art AI technology with real-world enterprise applications, helping organizations innovate faster, make smarter decisions, and scale production-grade AI solutions.

We are looking for an AI Engagement Specialist to own and grow relationships with key customers. This role combines Customer Success, Account Management, and engagement leadership, acting as the bridge between customers and GoML’s Sales, Pre-Sales, Delivery, Engineering, and Leadership teams.

You will own the customer journey from Sales-to-Delivery handover and onboarding through project delivery, UAT, adoption, renewals, and account expansion. You will ensure engagements remain aligned with customer goals, proactively remove blockers, manage risks and expectations, and drive long-term customer value and growth.

Why You? Why Now?

As enterprises accelerate AI adoption, they need more than technology—they need trusted partners who understand their goals, align stakeholders, anticipate risks, and ensure AI solutions generate measurable business value.

This role is ideal for someone who enjoys managing complex customer relationships, coordinating cross-functional teams, solving business and delivery challenges, and identifying opportunities to grow strategic accounts.

You should also be curious about technology and interested in understanding how AI, ML, Generative AI, Data Engineering, cloud, and related technologies can solve customer problems.

What You’ll Do

First 30 Days: Foundation & Account Understanding

• Develop a strong understanding of GoML’s Generative AI, LLM, Agentic AI, AI/ML, and Data Engineering offerings, customers, engagement model, and delivery processes.
• Understand active accounts, projects, signed Statements of Work, customer goals, use cases, milestones, stakeholders, renewal timelines, risks, and expansion opportunities.
• Learn how Sales, Pre-Sales, Delivery, Engineering, and Leadership collaborate across customer engagements.
• Familiarize yourself with customer technical environments, infrastructure, data, access, security, and support dependencies.
• Build strong internal relationships and understand GoML’s communication, documentation, escalation, and customer engagement standards.
• Review existing project updates, engagement cadences, UAT plans, adoption status, account health, and customer feedback.

First 60 Days: Customer Engagement & Delivery Alignment

• Become the primary point of contact for assigned customer accounts and own communication, stakeholder engagement, and relationship management.
• Establish regular customer check-ins, project status meetings, stakeholder updates, and business reviews.
• Build trusted relationships across customer business, technical, operations, and leadership teams.
• Participate in Sales-to-Delivery handovers and ensure smooth project onboarding.
• Review Statements of Work and ensure delivery remains aligned with agreed scope, outcomes, timelines, and customer expectations.
• Reconfirm project goals, dependencies, success criteria, communication preferences, timelines, and stakeholder responsibilities.
• Validate business, data, technical, infrastructure, security, DevOps, access, and support prerequisites before execution.
• Assess customer technical readiness and identify areas where additional GoML support may be required.
• Partner with Delivery and Engineering to track progress, resolve blockers, and meet customer commitments.
• Identify customer concerns, delivery risks, dependencies, and scope gaps early and coordinate resolution.
• Support UAT planning by aligning customer owners, testing expectations, timelines, sign-offs, and delivery support.
• Maintain accurate account plans, stakeholder maps, project updates, risks, and mitigation plans.
• Track account health, satisfaction, adoption, escalations, renewal timelines, and growth opportunities.
• Clearly communicate customer insights, delivery challenges, risks, and opportunities internally.

First 180 Days: Strategic Ownership, Adoption & Growth

• Own a portfolio of strategic accounts and drive customer satisfaction, retention, adoption, renewals, and expansion.
• Act as the customer champion internally, ensuring customer goals, priorities, expectations, and concerns are understood across teams.
• Maintain living account plans covering goals, use cases, stakeholders, active projects, risks, dependencies, adoption, commercial milestones, renewals, and growth opportunities.
• Ensure continued alignment between signed scope, solution delivery, customer expectations, and measurable business outcomes.
• Identify early warning signs of dissatisfaction, delivery delays, adoption challenges, project risks, or churn and coordinate mitigation plans.
• Build multi-threaded relationships across customer organizations to reduce dependency on individual stakeholders.
• Conduct structured customer and business reviews covering performance, satisfaction, adoption, risks, value realization, and future priorities.
• Help customers adopt, operationalize, and scale AI, ML, Generative AI, and Data Engineering solutions.
• Support post-deployment engagement and ensure solutions continue delivering measurable value.
• Track UAT completion, customer sign-offs, deployment readiness, adoption, and post-production support needs.
• Identify new use cases, business challenges, and expansion opportunities.
• Partner with Sales and Pre-Sales to qualify expansion opportunities, manage renewals, support commercial discussions, and shape long-term account strategy.
• Provide structured customer feedback to Engineering, Delivery, and Leadership to influence solution and roadmap priorities.
• Develop and improve repeatable practices for customer engagement, handovers, project readiness, UAT, risk management, adoption, account reviews, and customer success.
• Continuously improve customer experience, internal coordination, delivery alignment, retention, and account growth.

What You Bring

Must-Have

• 3–6 years of experience in customer-facing roles such as Account Management, Customer Success, Business Analysis, Engagement Management, Client Services, Program Management, or Project Management.
• Experience managing multiple customer accounts, projects, or strategic engagements.
• Strong experience collaborating with Sales, Pre-Sales, Delivery, Engineering, Product, and Leadership teams.
• Ability to understand customer business and technical requirements and translate them into clear execution plans.
• Experience reviewing project scope, deliverables, timelines, dependencies, risks, and/or Statements of Work.
• Strong communication skills across business, technical, operational, procurement, and executive stakeholders.
• Experience managing customer expectations, project risks, escalations, account health, satisfaction, renewals, and/or expansion opportunities.
• Strong stakeholder management, relationship-building, problem-solving, and conflict-resolution skills.
• Ability to balance customer expectations with delivery capacity, project scope, and internal priorities.
• Strong ownership with the ability to independently drive actions, follow-ups, and outcomes.
• Ability to manage ambiguity, prioritize effectively, and operate in a fast-paced environment.
• Excellent verbal, written, presentation, and documentation skills.

Nice-to-Have

• Experience in SaaS, technology services, AI, ML, Generative AI, Data Engineering, analytics, cloud, or operations-heavy businesses.
• Experience managing enterprise or mid-market customers.
• Experience with technology implementation, consulting, managed services, or project-based engagements.
• Familiarity with CRM, customer success, project management, or delivery tracking platforms.
• Exposure to solution scoping, proposals, pricing, commercial discussions, renewals, or contract expansion.
• Experience conducting business reviews, creating account plans, managing stakeholder maps, and presenting account insights.
• Familiarity with UAT, technical dependencies, infrastructure readiness, DevOps requirements, and deployment processes.
• Experience working with remote, global, or distributed teams and customers.

Additional Qualifications

• Bachelor’s or Master’s degree in Business, Engineering, Computer Science, Management, or a related field.
• Strong business acumen with the ability to navigate both commercial and technical conversations.
• High ownership, decisiveness, and comfort working in rapidly changing environments.
• Ability to structure complex information and communicate it clearly to customers and internal teams.
• Genuine interest in AI, ML, Generative AI, Data Engineering, and enterprise technology solutions.

Must have skills - Data Modeler

Desirable skills - Data Modeling, Data Lakehouse / Modernization Architecture

Desired experience range - 3 to 10 years

Location(s) where this position can work out of - Hyderabad, Pune, Chennai, Bangalore, Trivandrum

Responsibilities:

Strong proficiency in conceptual, logical and physical data modelling using 3NF, star/snowflake schemas, and Data Vault methodologies.

Expertise in architecting modern data Lakehouse platforms(Cloud or on-prem), migration from legacy warehouses, and designing scalable, cloud‑native data pipelines.

Practical experience designing and deploying autonomous or semi‑autonomous AI agents using LLMs, RAG techniques, workflow orchestration and tool‑integration frameworks.

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 90 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies, and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following multiple funding rounds, including a $650 million Series E round in 2021 and a $150 million Series F round in 2024 led by TPG, the company is valued at approximately ~$3 billion and is backed by Accel, SoftBank Vision Fund 2, CPP Investments, and other leading global investors.

Role Overview:

We are seeking a Chief Information Security Officer to lead information security, cyber risk and resilience across the Emeritus Group. The CISO will set the Group’s security strategy and translate it into an effective, measurable operating program. This leader will protect learner, employee and partner information; strengthen the security of our technology and products; and ensure that security supports commercial growth and innovation.

The ideal candidate combines sound risk judgment, technical depth and executive influence. They can communicate clearly with the Board and university partners, work closely with engineering and business teams, and build proportionate controls in a fast-moving global organization.

Key Responsibilities

Group security strategy and governance

• Define and execute a risk-based security strategy aligned with the Group’s business priorities, geographic footprint and growth plans.
• Establish Group-wide security policies, minimum standards and clear accountability across businesses and functions.
• Maintain an actionable view of cyber risk, with explicit ownership, remediation priorities and escalation of material exposures.
• Provide executive leadership and the Board with clear reporting on security posture, significant risks, investment priorities and incident readiness.
• Own the security budget, team structure and vendor portfolio, balancing risk reduction, operating effectiveness and cost.

Security operations and resilience

• Lead security monitoring, threat detection, vulnerability management and incident response across cloud, corporate and application environments.
• Strengthen identity and access management, endpoint security, data protection and the security of critical business systems.
• Establish and rehearse incident response plans, including executive decision-making, communications and coordination with Legal, Privacy and business leaders.
• Partner with Technology and Operations to validate disaster recovery and business continuity readiness for critical services.
• Oversee third-party security providers and ensure services deliver measurable protection.

Product, cloud and AI security

• Embed security into product development and engineering workflows through secure design, threat modeling, automated checks and timely remediation.
• Strengthen cloud security, application security, API protection and software supply-chain controls.
• Establish security requirements for AI-enabled products and internal AI use, including data handling, access boundaries, model-provider risk and testing for misuse.
• Ensure SaaS products and university integrations meet appropriate standards for tenant isolation, access control, data protection and auditability.
• Work with engineering teams to make secure practices practical and repeatable.

Data protection, assurance and partner trust

• Partner with Legal and Privacy to translate applicable data-protection obligations and contractual commitments into effective technical and organizational controls.
• Own the security assurance roadmap, including relevant certifications, independent assessments, penetration testing and audit readiness.
• Support university and enterprise customer due diligence, security reviews and procurement processes with credible, consistent evidence.
• Build a scalable third-party risk program covering critical vendors, service providers and technology partners.
• Ensure material security commitments made to partners and customers are understood, achievable and maintained.

Leadership and security culture

• Build and develop a high-performing security team with clear ownership and strong partnerships across the organization.
• Establish a shared security operating model across Technology, Product, Operations, HR, Finance and Legal.
• Deliver role-specific security education and improve employee readiness to identify and report threats.
• Act as a trusted adviser during new-business launches, market expansion, major technology changes and acquisitions, where applicable.

Experience and qualifications

• Substantial progressive experience in information security, including senior leadership accountability for an enterprise-wide security program.
• Experience operating in a global, distributed organization with cloud-based technology and digital products.
• Demonstrated ability to build and improve security programs, prioritize material risks and deliver results within defined budgets.
• Strong working knowledge of cloud security, application security, identity and access management, security operations, incident response and data protection.
• Experience leading significant incident response efforts and communicating effectively with executives during high-pressure situations.
• Familiarity with recognized security frameworks and assurance standards, including ISO 27001, NIST CSF and SOC 2.
• Experience supporting enterprise customer or institutional-partner security assessments and contractual requirements.
• Ability to assess emerging AI security risks and work with product and engineering teams on practical controls.
• Excellent communication and influencing skills, including the ability to present technical risks in business terms.

We're Hiring | Assistant Vice President (AVP) – IT Governance, Risk & Compliance (GRC)

📍 Location: Bangalore | 🕒 Full-Time | 📈 12+ Years

At @Mitigata, this is a senior leadership seat. You'll own IT governance, technology risk, compliance, and assurance end-to-end — making sure strategy, systems, and operations run within the right risk and regulatory guardrails.

About the role:

You'll define and mature the IT GRC framework, lead technology risk and compliance programs, and serve as the senior interface for audits, certifications, and regulatory assessments. Working closely with the CIO/CTO/CISO, CRO, Legal, Privacy, and Internal Audit, you'll drive governance across cloud, major tech initiatives, third-party risk, and business resilience — and report material risks to senior management and governance committees.

What we're looking for:

🔹 12+ years in IT GRC, Technology Risk, Information Security, or IT Audit — including program leadership

🔹 Proven experience building & maturing IT governance and risk frameworks

🔹 Strong command of IT controls, control assurance, and audit/regulatory management

🔹 Hands-on with third-party/vendor risk, policy & standards, and exception management

🔹 Working knowledge of ISO/IEC 27001, NIST, COBIT, ITIL, GDPR, DPDP & ISO/IEC 42001

🔹 Experience with privacy, business continuity & technology resilience governance

🔹 Executive stakeholder management, GRC KPIs/KRIs & board-level reporting

Nice to have:

🔸 CISA / CRISC / CISM / CISSP / CGEIT

🔸 ISO/IEC 27001 Lead Auditor / Lead Implementer

🔸 Master's / MBA, and experience in large or multinational organizations

#Hiring #GRC #ITGovernance #RiskManagement #InfoSec #ISO27001 #Compliance #BangaloreJobs #AVP

About SCG in India

SCG’s India growth is supported by digital transformation and technology adoption, ensuring operations, supply chains, and customer services run efficiently. With a commitment to innovation and global best practices, SCG provides IT professionals with opportunities to support and enhance critical business systems.

About the Role

The IT Officer ensures smooth operation of SCG’s digital systems, providing user support, infrastructure management, and cybersecurity compliance.

Key Responsibilities

• Provide daily IT support for hardware, software, and network issues.
• Manage user accounts and system access.
• Monitor performance of IT infrastructure and escalate issues.
• Support deployment of business applications and ERP systems.
• Maintain IT assets and ensure compliance with IT security standards.
• Train employees on IT tools and practices.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related fields.
• 0–3 years in IT support or system administration; new graduates are welcome.
• Knowledge of networking, operating systems, and office productivity tools.
• Strong problem-solving and communication skills.

Career Development

This role provides pathways into specialized IT areas such as applications, infrastructure, or cybersecurity within SCG’s global network.

Job Description: CDP Data Engineer

Location: Mohali (Please apply only if you are open to relocating to Mohali, as this is a full-time work-from-office role.)

Experience: 8+ Years

What You Bring

• Bachelor's degree in computer science, Engineering, Data Science, or a related field (master's degree in engineering preferred).
• 8+ years of experience in Data Engineering, Data Architecture, or Customer Data Platform (CDP) implementation.
• 5+ years of hands-on experience working with Customer Data Platforms, preferably Treasure Data.
• Strong understanding of Data Integration, ETL Processes, Data Modeling, and Data Governance best practices.
• Expertise in API Integrations, Batch and Real-Time Data Pipelines, and Enterprise Data Architecture.
• Knowledge of data privacy and compliance regulations, including GDPR and CCPA.
• Proficiency in SQL, MongoDB, Hadoop, Hive, and other modern data storage and processing technologies.
• Experience with cloud platforms such as AWS, Azure, and GCP, including Azure Data Factory.
• Experience with Treasure Data CDP; Treasure Data CDP Certification is preferred.
• Strong communication and stakeholder management skills, with the ability to explain complex technical concepts to non-technical audiences.
• Proven ability to work effectively in Agile and fast-paced environments.

Job Title: Data Scientist and Senior Data Scientist / AI & Machine Learning Engineer

Experience Required

Minimum 6+ years of relevant experience in Data Science, Machine Learning, or Artificial Intelligence.

Data Scientist - 6-10 Years

Sr Data Scientist 8-15 Years

Job Summary

We are seeking an experienced and highly motivated Senior Data Scientist / AI Engineer to work on cutting‑edge AI solutions in collaboration with leading business partners. The ideal candidate will design, build, deploy, and explain advanced machine learning models that drive measurable business outcomes while adhering to principles of Explainable and Responsible AI.

Key Responsibilities

• Design, develop, and deploy advanced AI and Machine Learning solutions to solve complex business problems.
• Build predictive and prescriptive models to optimize customer experience, revenue growth, ad targeting, and other key business metrics.
• Develop end‑to‑end ML pipelines including data ingestion, feature engineering, model training, evaluation, and deployment.
• Host machine learning models and make them API‑ready for integration with applications and platforms.
• Apply predictive modeling, simulation, scenario analysis, and clustering techniques to generate actionable insights.
• Design and run experiments, prototypes, proofs of concept (PoCs), and MVPs.
• Promote and implement Explainable AI (XAI) and Responsible AI practices.
• Partner closely with cross‑functional teams to translate business requirements into scalable AI solutions.
• Identify opportunities to reuse datasets, models, and insights across different functions within the organization.
• Communicate findings clearly and effectively to technical and non‑technical stakeholders.
• Stay current with emerging AI/ML trends and continuously experiment with new approaches.
• Embrace a fast‑paced, innovation‑driven culture: Move fast, learn continuously, and make an impact.

Required Skills & Qualifications

• Strong analytical and problem‑solving skills with a data‑driven mindset.
• Proficiency in Python and SQL (experience with statistical or ML libraries is expected).
• Experience working with large and complex datasets.
• Strong knowledge of advanced statistical concepts, including:
• Regression techniques
• Statistical distributions
• Hypothesis testing and proper statistical usage
• Hands‑on experience with machine learning and AI algorithms, including:
• Supervised and unsupervised learning
• Clustering
• Decision trees and ensemble methods
• Neural networks and deep learning
• Experience deploying models and converting them into production‑ready APIs.
• Strong communication and presentation skills, with the ability to explain complex concepts to non‑technical audiences.

Preferred Qualifications

• Experience working in fast‑paced, agile, or research‑driven environments
• Exposure to cloud platforms and MLOps practices
• Passion for innovation, experimentation, and continuous learning

Preferred Skills

AI//GenAI, LLM, Machine Learning , RAG, Python

Must be into pure Data science

Note: Not considering Data engineering and Data analytics profile.

Hiring for Chennai and Bangalore location, preferably into Chennai more.

Industry background we're looking for: Co-working, managed offices, flexi office, serviced offices, workplace solutions.

About 2gethr

2gethr is a flexible workplace and managed office platform providing modern, experience-led workspace solutions for businesses. As we enter our next phase of growth, we're expanding our focus on enterprise clients, managed offices, and new markets — and building a scalable, profitable business.

About The Role

We're looking for a VP & Business Head to lead business growth, enterprise sales, market expansion, and commercial strategy for 2gethr. This is a business leadership role for a commercially strong operator who can identify new markets, build GTM strategy, launch new locations, acquire enterprise clients, and own revenue, occupancy, and profitability outcomes.

You'll own the full commercial charter: sales strategy, market entry, new office launches, and P&L — working closely with the Founder and leadership team to convert market opportunity into measurable business results.

What You'll Own

• Sales, Revenue & P&L Own the sales and revenue strategy and the commercial P&L for the managed offices business. Build and manage the enterprise pipeline, lead high-value negotiations and closures, and drive new logos, large workspace mandates, and multi-location deals. Own pricing, deal economics, and margin performance across locations.
• Market & GTM Strategy Identify and evaluate new cities and markets — demand, competition, pricing, supply, and revenue potential — and build the business case for entry. Develop repeatable GTM playbooks: target segments, value proposition, pricing, and channels. Track market and competitor trends to surface new growth opportunities.
• New Location Launches Lead commercial readiness for new locations: pre-launch sales pipeline, anchor-client pre-leasing, and revenue/occupancy ramp-up plans. Partner with Operations, Finance, and Design to ensure launch readiness, and track performance against target.
• Enterprise Relationships & Partnerships Build and hold strategic relationships with enterprise clients, GCCs, CXOs, founders, and corporate real estate/workplace decision-makers. Develop referral networks and strategic partnerships that strengthen 2gethr's position in the ecosystem
• Team Leadership Build and lead a pan-India sales organization — structure, territories, targets, and KPIs. Hire and develop sales leaders and BD talent, and establish forecasting, pipeline review, and sales governance

What We're Looking For

• 15+ years of experience in B2B sales, business development, or commercial leadership, with strong experience in co-working, managed offices, flexi office, serviced offices, or workplace solutions.
• Proven track record in enterprise sales, revenue growth, and market/city expansion, including experience launching new locations or markets.
• Demonstrated ownership of a P&L, with strong command of pricing, margins, profitability, and deal economics.
• Established network among enterprise clients, GCCs, CXOs, founders, and corporate real estate/workplace decision-makers.
• Experience building and scaling sales teams across multiple cities or markets.
• Strong negotiation, stakeholder management, and relationship-building skills.
• Entrepreneurial mindset with the ability to build and scale a market from the ground up.
• Strong commercial judgement, analytical ability, and execution focus.

The ideal leader should be able to:

Identify the market → Build the GTM → Acquire enterprise clients → Launch the office → Drive occupancy → Scale revenue → Own profitability.

Employee Benefits & Perks

• Competitive compensation and performance-based incentives
• Comprehensive health insurance coverage
• Open leave policy and employee-friendly time-off practices
• Cab / transportation support
• Travel support and project-site meals, where applicable
• Employee wellness and wellbeing programs
• Learning, development and upskilling opportunities
• Career growth and leadership opportunities
• Exposure to business strategy and market expansion
• Employee engagement activities, team outings and celebrations
• Collaborative and inclusive work environment

This is a high-impact business leadership role with the opportunity to build 2gethr's growth story, enter new markets, launch new locations and scale a profitable managed-office business.

ABOUT PIZZA 4P'S

Pizza 4P's is a globally celebrated Japanese-Italian restaurant brand founded on the mission of 'Delivering Wow, Sharing Happiness.' Known for its artisanal pizzas, house-made cheeses, and East-meets-West flavors, 4P's operates across Vietnam, Cambodia, Japan, Indonesia, and India.

ROLE PURPOSE

The Head Chef is a senior multi-store leader responsible for overseeing and elevating Kitchen/ Food Operations across all assigned outlets. As the direct developer of Assistant Managers, the Head Chef is accountable for multi-store optimization of people, systems, financial performance, and culture — creating an environment where every store operates at a consistently high level of quality and stability.

KEY RESPONSIBILITIES

1. Multi-Store Operations Management

• Ensure consistent quality, speed, and hygiene across Pizza / Kitchen / Dessert sections in all assigned stores.
• Monitor QC, Speed, COGS, and Hygiene data for each store and lead improvement initiatives.
• Identify reproducibility gaps between stores and drive standardization efforts.
• Lead Food Operations setup for new store openings including SOP development, training, and QC systems.
• Own end-to-end store audit programs across all locations (food / service / cleanliness / safety).
• Convert audit findings into actionable Kaizen plans with clear owners, deadlines, and verification cycles.
• Maintain the ability to step into floor, kitchen, or pizza operations hands-on when needed — diagnose bottlenecks, demonstrate the 4P's standard, and coach teams to replicate it.

2. People Development & Leadership Pipeline

• Develop and coach Assistant Managers to achieve full independence and operational excellence.
• Build clear growth pathways for Leaders and Trainers within the area.
• Conduct monthly 1-on-1s, performance evaluations, and career development conversations with AMs.
• Own succession planning for Food Operations across all assigned stores.
• Ensure every store has a clear role clarity and capability map — who does what, what 'good' looks like, and what to improve.
• Drive a positive, inclusive, and motivated team culture aligned with 4P's core values.

3. Strategy Execution & System Scaling

• Analyze QC, Speed, Cost, and Guest Feedback data to drive area-wide continuous improvement.
• Implement and maintain standardized systems across stores — Recipe, SOP, QC frameworks, and training tools.
• Lead operational design for new menus, seasonal items, and special events.
• Embed 4P's Vision, Mission, and Core Values into all teams within the area.
• Create, update, and deploy SOPs where they do not yet exist (e.g., opening/closing, guest recovery, inventory control, escalation, hygiene).
• Build operational tools to drive execution consistency — audit checklists, shift handover templates, daily manager routines, training trackers, and weekly business review formats.

4. Cost & Resource Management

• Monitor and manage P&L performance across all assigned outlets.
• Improve food cost, yield, and loss-rate KPIs across all stores.
• Strengthen order accuracy, inventory management, and supply chain coordination.
• Optimize multi-store shift planning and labor productivity.
• Oversee equipment usage, maintenance scheduling, and investment recommendations.
• Analyze sales data and develop strategies to drive revenue growth across locations.

5. Cross-Functional Collaboration & Reporting

• Partner with Service, SCM, HR, and Admin teams for area-wide operational optimization.
• Report performance insights and improvement proposals to Country leadership.
• Act as the bridge between field reality and company strategy — bringing frontline voices into leadership conversations.
• Coordinate cross-location scheduling, staffing, and resource allocation.
• Support new store openings and stabilize post-opening operations by building scalable standards and training systems.

6. Guest Experience

• Champion an exceptional guest experience culture across all locations.
• Monitor guest satisfaction metrics, online reviews, and NPS scores; lead corrective actions where required.
• Personally handle escalated guest concerns or VIP situations at any location.
• Actively build relationships with regulars and VIPs, and use guest insights to improve SOPs and operational standards.

ONBOARDING & TRAINING

New joiners will go through a structured 3-month onboarding program:

Month 1–2: Immersive on-the-ground training at a designated outlet — learning 4P's food operations, culture, and quality standards firsthand.

Month 3: Gradual transition into full Head Chef responsibilities with mentorship from the Food Operations Manager.

Ongoing: Regular learning sessions, leadership workshops, and Kaizen improvement initiatives.

Output expectation by Month 3: Deliver first SOP pack + audit checklist + weekly business review routine.

QUALIFICATIONS & REQUIREMENTS

Experience

• 8+ years of progressive experience in the F&B, hospitality, or QSR industry.
• Minimum 4–5 years in a multi-unit or area management role overseeing multiple locations.
• Proven experience in Pizza / Kitchen / Dessert operations with deep understanding of improvement methods.
• Experience building SOPs and standards from scratch, or leading operational standardization in a growth-phase organization.
• Prior experience in fine dining, casual dining, or premium restaurant chains strongly preferred.
• Demonstrated track record of managing P&L, driving food cost improvement, and leading teams.
• Experience in new store openings and training system development is a plus.

Education

• Bachelor's degree in Hotel Management, Business Administration, Hospitality, or a related field.
• MBA or postgraduate qualification in Operations or Business Management is a plus.

Skills & Competencies

• Deep operational knowledge of Pizza / Kitchen / Dessert sections and quality improvement methodologies.
• Strong data analysis skills — QC, Speed, COGS, Guest Feedback, and People metrics.
• High-level coaching and mentoring capability for Assistant Managers.
• Logical problem-solving and prioritization in fast-paced, multi-store environments.
• Strong leadership and people management capabilities — inspires, coaches, and holds teams accountable.
• Project management skills — new stores, training systems, and area-wide initiatives.
• Crisis management capability in emergencies (safety, food incidents, operational disruptions).
• Commercially sharp with the ability to read financial reports and drive profitable action.
• Proficient in MS Office / Google Workspace; exposure to POS and scheduling systems preferred.
• Excellent communication skills in English (Hindi a plus).

Personal Attributes

• Deep alignment with 4P's vision — 'Delivering Wow, Sharing Happiness' is a way of working, not just a tagline.
• Culture-first mindset: embodies Authenticity, Kaizen, Compassion, and Omotenashi.
• Acts as the 'owner' of the area — accountable for outcomes and team success.
• Demonstrates educational leadership: supportive, developmental, and respectful.
• Builds a transparent, positive, and open culture across stores.
• Provides direction rather than micromanagement, enabling team autonomy.
• Motivated to grow with the company in a high-growth phase while staying hands-on with operations.

WHAT WE OFFER

• Competitive salary package (negotiable based on experience)..
• 18 days of annual leave per year.
• 50% internal dining discount across Pizza 4P's and other group brands.
• Private healthcare insurance.
• Travel allowances.
• Clear career progression path within a fast-growing global restaurant group.
• A purpose-driven work culture built around happiness, craft, and community.

Role: Global Feasibility Analyst

Reports to: VP – Global Proposals / Associate Director – Proposals & Feasibility

Role Overview:

Responsible for evaluating the feasibility of global clinical trials, analysing clinical and market data, supporting RFIs, proposals and budgets, and coordinating the global feasibility process.

Key Requirements:

• Experience in a similar Feasibility role within a CRO/SMO.
• Science degree or equivalent industry experience preferred.
• Experience reviewing clinical trial protocols.
• Strong knowledge of clinical trials, data analysis and feasibility/enrollment modelling.
• Advanced MS Office skills, especially Excel, Word and PowerPoint.
• Excellent analytical, communication, organisation and problem-solving skills.
• Ability to manage multiple projects, tight deadlines and work independently.
• Experience coordinating with internal teams, SMEs and external sites.

Key Responsibilities:

• Conduct global clinical trial feasibility and enrollment forecasting.
• Review protocols, RFIs and feasibility requests across study phases.
• Gather, analyse and summarise clinical, patient, site and market data.
• Prepare reports, presentations and graphics to support proposals and bids.
• Coordinate internal/external site feasibility activities and SME inputs.
• Maintain feasibility libraries, trackers, CRM and financial systems.
• Support proposal development, budgets and commercial activities.
• Contribute to continuous improvement of feasibility processes and tools.