Delhi Government launches doorstep delivery of 40 services

Sep 10, 2018 11:38 IST
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The Delhi government on September 10, 2018 launched a scheme that will enable doorstep delivery of 40 essential government services such as caste and marriage certificates, driving license and new water connections in the first phase. The services will be provided for an extra fee of Rs 50.

Speaking on the occasion, Deputy Chief Minister Manish Sisodia said, “this is home delivery of governance, which is being done for the first time in the country.” He added saying that no citizen of Delhi would have to stand in queues for the services listed under the scheme.

Key Highlights

Under the scheme, the Delhi government will provide 40 services such as caste certificate, driving licence, at the doorstep of people. Eventually, more services will be added to the list.

In July, the government had approved administrative reforms proposal to hire a company, which will be an intermediary agency, to execute the project in the national capital.

The intermediary agency will set up call centres and hire 'mobile sahayaks’ (facilitators). The citizens will be able to call a centralised number to set up a home visit with a mobile sahayak.

The mobile sahayak would be equipped with all necessary equipment such as biometric devices and a camera.

The sahayak will help the user fill out the application, pay the fee and collect the documents needed for the service. The completed certificate will then be posted to the applicant.

For certificates that mandate a visit to the office concerned, such as a driving test for a licence, the applicant will be required to go to the office after the sahayak helps with the initial application at home.

The scheme would cover various certificates including caste, new water connection, income, driving licence, ration card, domicile, marriage registration, duplicate RC and change of address in RC, among others.

How will the scheme work?

Example: A person looking to apply for driving license, will have to first call a designated call centre and give the details. Thereafter, the agency would assign a 'Mobile Sahayak', who will visit the applicant's residence and get the required details and documents.

The applicant will just have to visit the Motor Licensing Office (MLO) once for a driving test.


Delhi’s ruling Aam Aadmi Party (AAP) had proposed doorstep delivery of services earlier this year and had alleged that Lieutenant Governor Anil Baijal was stalling the proposal.

The L-G, however, said he had made certain observations, including the question of safety of the applicants, but had not rejected the plan.

The Union Cabinet approved the contract for the doorstep delivery of services to be given to VFS Global on July 3, 2018.

On July 4, a five-judge Constitution Bench laid down broad parameters for governance of the national capital, paving the way for the government to proceed with the scheme.

In phase one the Delhi government will provide 40 services such as caste certificates, new water connections, driving licence, ration card, domicile, marriage registration, duplicate RC and change of address in RC, among others.

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