Online Grievance Redressal Portal for Insurance Policy Holders Launched

SK Sharma, Secretary, Department of Financial Services, Ministry of Finance on 3 June 2011 launched an online grievance redressal portal for insurance policy holders in New Delhi. The portal would offer integrated grievance management system (IGMS). The government launched this portal with the objective of putting in place a proper regulatory mechanism to protect the interest of insurance policyholders.

Integrated Grievance Management System (IGMS) is a comprehensive solution which not only provides a centralized and online access to the policyholder but also completes access and control to Insurance Regulatory Development Authority (IRDA) for monitoring grievance disposal by insurance companies. The system will be able to assign, store and track unique complaint IDs and also enable intimation to various stake holders as needed.