Industry association Nasscom in March 2011 revamped the Nasscom Assessment of Competence (NAC). NAC is Nasscom’s assessment and certification programme aimed at testing candidates on basic skills for hiring within the BPO industry. Modifications were introduced to allow candidates to get instantaneous results for the tests they undergo. The results were earlier available only after a two weeks gap and as a result companies would be reluctant to use the programme for hiring purposes.
NAC assesses candidates on some basic skills including analytical and quantitative ability, English, and listening and speaking, and keyboard skills. The benefits of introducing NAC is that it enables BPOs to reduce recurring costs involved in testing each candidate because the same score could be used by different companies at different times.
Moreover, to widen the reach of NAC, Nasscom is working out a retail strategy wherein individual candidates can walk into designated test centres for assessment.
The NAC also allows candidates to do a strengths and weaknesses assessment and go for specific training for improvement.
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