NCRB launches ‘Citizen Services’ mobile app

Mar 15, 2018 12:40 IST
NCRB launches ‘Citizen Services’ mobile app

The National Crime Records Bureau (NCRB) launched a mobile app called ‘Citizen Services’ on March 11, 2018, on the occasion of its 33rd Inception Day.

The application has been developed in-house by the NCRB. It will offer various essential police related services to the citizens.

Citizen Services App

• The application comprises a bouquet of 9 police related services for the citizen.

• It can be used by the citizens for various services such as registering police complaint and checking its status, viewing FIR detail, sending SOS, locating police stations and getting access to emergency contact list and police stations telephone directory.

• The application will also enable a complainant to download FIR, except in cases of those categorized as ‘sensitive’.

• The services aim to provide a smooth interface between the citizens and the police.

Key Features of the App

SOS button: Clicking the SOS button of the app will automatically send an emergency SMS to friends and family with user’s current location.

Locate Police Station: The feature will help the user in locating the details of the nearby police station and a route map to approach the station using GPS technology.

Emergency Contact List: It will provide helpline numbers of emergency services such as fire brigade, ambulance, medical emergency, women helpline, railway helpline and child helpline.


Citizen Tip: This feature will allow any citizen to anonymously inform the police about any suspicious or anti-social activity.

Telephone Directory: Using the feature, citizens can view the detail of any police station in a district of a particular state.

Vahan Samanvay: The stolen vehicle registration feature would be helpful to the public, road transport authorities and the insurance agencies to verify the status of stolen or recovered vehicles before purchase, re-registration and claim settlement.

Talash/ Missing Person Registration: The feature will provide a link to the NCRB website displaying missing persons or unidentified dead bodies and unidentified persons.

The mobile app was tested and certified by CERT-In empanelled company, as per the compliance of the directions issued by the Ministry of Electronics and Information Technology. The App will soon be released to the states and Union Territories for utilisation at field levels.

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