Raipur's Swami Vivekananda Airport ranked first in Customer Satisfaction Index Survey

Raipur’s Swami Vivekananda Airport has been ranked first in Customer Satisfaction among 49 airports in the country. To stand at top position in the Customer Satisfaction Index (CSI) survey, the Raipur airport achieved 4.84 score on a five point scale index.

Raipur’s Swami Vivekananda Airport is followed by airports of Udaipur, Amritsar and Dehradun, which have scored 4.75, 4.74 and 4.73 score respectively.

The data of the survey, which was conducted by an independent agency for the period of January-June 2017, was notified on 13 July 2017.

Customer Satisfaction is one of the key performance objectives of AAI. The survey covers a wide range of parameters like transportation, parking, passenger facilities and cleanliness.

About Raipur’s Swami Vivekananda Airport

Raipur’s Swami Vivekananda airport located at Mana between Raipur and Naya Raipur is the primary airport in Chhattisgarh.  Formerly known as Raipur Airport, the airport is the 28th busiest airport in India by passenger traffic and 31st busiest by aircraft movement.

On 24 January 2012, the airport was renamed after Swami Vivekananda, as a tribute to the popular saint who spent 2 years of his teenage in Raipur. In the same year, the airports integrated terminal building was inaugurated.

Why the airport topped in the survey?

High-level maintenance of infrastructure and passenger facilities, the green ambience, state-of -the-art technology and courteous staff ensuring passenger satisfaction has resulted in Raipur getting this recognition.

This is the third consecutive time in the past two years that the airport was adjudged as the best in terms of Customer Satisfaction.

Airport Authority of India is making efforts to improve the services and passenger facilities at its airports, and this has placed it amongst the best service providers in the world.