Union Ministry of Consumers Affairs on 25 December 2014 announced to set up Grahak Suvidha Kendras in each zone of the country. The move is aimed to provide a number of services to the consumers.
The proposed zones where the Government decided to set up the Kendras are North, South, West, East, North East, Central and the National Capital.
The Kendras will provide counseling to consumers in redressal of their grievances and assist them in registering their complaints in the appropriate consumer forums. The government will also be authorized to take up complaints with private companies and service providers on behalf of the government.
The Ministry has invited applications from registered and eligible Voluntary Consumer Organizations for setting up the Kendras.
It has also drawn several other plans and programmes for empowerment of consumers and their welfare. Initiative has been taken on mainstreaming consumer advocacy in the policy decisions of other seven sectors of housing and health.
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