Assure call drops do not exceed 2%: SC to Telecom operators

Mar 11, 2016 14:05 IST

The Supreme Court on 10 March 2016 asked telecom operators to give an undertaking that they have not exceeded the two percent threshold limit of call drops as mandated in the regulations of Telecom Regulatory Authority of India (TRAI).

A bench headed by Justice Kurian Joseph also asked the cellular operator associations to inform the court whether any penalty was ever levied on them for call drops.

Cellular Operators Association of India (COAI), a body of Unified Telecom Service Providers of India and 21 telecom operators challenged the Delhi High Court order upholding the 16 October 2015 decision of the TRAI.

TRAI made mandatory for telecom operators to compensate for call drops from 1 January 2016

The TRAI made it mandatory for cellular operators to pay consumers one rupee per call drop experienced on their networks, subject to a cap of 3 rupees a day. The High Court allowed telecom regulator to implement its decision with effect from 1 January 2016.

If the TRAI's recommendation is implemented the telecom operators will end up paying around 50000 crore rupees to the consumers in a year.

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