Government sets up online facility for effective resolution of foreign trade-related issues

The Union government has set up an online service facility, Contact@DGFT, which can be used by importers and exporters to resolve all foreign trade-related issues.

The information was shared through an official statement issued on 8 September 2017. According to the statement, the directorate general of foreign trade (DGFT), which comes under Ministry of Commerce, has asked all exporters and importers to use the system for resolution of all their matters.

The facility, which has been activated on the DGFT website, will enable traders to raise all matters related to the Directorate or other agencies of the Centre and States.

The DGFT in a notice to all regional authorities, export promotion councils, commodity boards and members of trade and industry confirmed the activation of the facility and said that best efforts will be made for expeditious resolution.

Further, to ensure systematic monitoring and effective resolution of issues, the trade body requested the exporters and importers to not to send their queries through social media platforms such as twitter or e-mail and use Contact@DGFT service instead.