The IRCTC app and website faced a major outage on Thursday, preventing thousands of users from booking train tickets. Disgruntled travelers reported the problem on social media, which IRCTC has not yet resolved.
According to Downdetector, a website that tracks service disruptions, more than 2,000 users reported complaints during the outage. Screenshots showing error messages, such as "Unable to perform action due to maintenance activity," were shared by numerous travelers.
IRCTC Outage Causes Discomfort
Since IRCTC's platform is a vital resource for millions of travelers ordering train tickets throughout India, the outage caused significant discomfort.
Travelers have voiced their displeasure with the lack of communication and urged the provider to take immediate action.
"This outage is very inconvenient," expressed a frequent traveler on social media. "I hope IRCTC finds a quick solution and makes sure it doesn't occur again."
Reason for IRCTC Website Outage
IRCTC confirmed that the outage happened because of maintenance work. In a statement, it said, "Due to maintenance activity, e-ticketing service will not be available. Please try later."
IRCTC is the Indian Railways' digital platform. It offers various ways for passengers to book e-tickets, including its website, mobile apps, and SMS.
Concerns Over Platform Reliability
The IRCTC platform has previously experienced technological issues, which has sparked discussions on the reliability of India's vital internet services. These failures frequently draw attention to the need for better infrastructure to meet the expanding digital needs of a large user base.
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