The Union Government on 6 September 2016 launched the Urja Mitra Helpline number 14401, a dedicated pan-India helpline for power outages.
With this, consumers can now get an update from power distribution companies about outages in their area by dialling 14401.
The Department of Telecom (DoT) created the helpline for pan-India usage to send information through voice calls and SMSes to apprise customers about power situation in their area.
It is a mandatory service, which will be provided by all the telecom operators.
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When: 6 September 2016