10 Great Qualities a PSU Bank Employee should possess

A career in Banking, especially when it comes to Public Sector Banks has been a preferred choice among the youth of this country. To help students out, we have compiled a list of top 10 qualities that every banking professional should possess in order to build a successful career in Public Sector Banks.

Updated: Feb 20, 2018 17:39 IST
10 Great Qualities a PSU Bank Employee should possess
10 Great Qualities a PSU Bank Employee should possess

Supported by government schemes like the Pradhan Mantri Jan Dhan Yojna; banking sector has seen an exponential boom in the recent time. This boom has also triggered the need of skilled and qualified human capital in the Banking sector, which is clearly indicated by the increasing opportunities in Private Bank Jobs and Public Sector Banks. A career in Banking, especially when it comes to Public Sector Banks has been a preferred choice among the youth of this country. The popularity and rising competition index of IBPS Bank PO, SBI PO, clerical and Specialist officer exams clearly indicate the trend of more aspirants joining this course.

Common hiring mechanism through centralised employment tests through IBPS or respective banks and minimum eligibility of graduation has made banking a very lucrative career opportunity for aspirants. However, some of the Banking aspirants who have been interested in building a career in Banking sector have often questioned themselves, if they really possess all the necessary qualities to be a good Public Sector Bank Employee. To help such students out, we have compiled a list of top 10 qualities that every banking professional should possess in order build a successful career in Public Sector Banks.

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1. Organized Mind

Banking professionals have to deal with numerous responsibilities and manage multiple operations at the same time. Especially, because they deal in money matters, it is very important for PSU Bank employees to have a well-organized mind and attention for details. They should not only be able to see important things but observe any irregularities and wrongdoing as well as avoid them before they transform into a major issue. Good organization skills also help them in maintaining and managing Bank records and documentation, which is very important for the organization.

2. Good Communication Skills

While good communication skills have become necessary quality required in any domain, it holds even more importance for banking professionals. Banking professionals are directly dealing with end customers and therefore, they need to develop excellent written and verbal communication skills to build trust with their clients. For banking officers, communication skills are also necessary to communicate important policy matters to their subordinates without any confusion.

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3. Accuracy & Efficiency

This point is pretty self-explanatory in nature. Handling money matters; be it personal or for a bank needs a certain sense of accuracy and efficiency. Consider something as simple as the function of counting notes by a teller, even if one note is misplaced or miscalculated, it can create a major issue for the bank; therefore it is important for bank employees to develop a high level of accuracy with respect to their job responsibilities. In addition to this, operational efficiency also helps employees to cope with time constraints that they are faced with.

4. Mathematical & Analytical Ability

Predicting market trends, customer reactions, event based fluctuations in the financial sector and other similar functions have become an integral part of modern day banking operations. Considering that the majority of PSU Bank employees are going to be directly dealing with financial matters, it is important for them to exhibit certain skills and aptitude when it comes to mathematical and analytical ability.

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5. Co-operative & Friendly Personality

This is one of the key qualities required in a Public Sector Bank Employee. Most of the candidates selected through Bank PO and Bank Clerk exams are going to be posted in respective branches during their initial years. Here they would be interacting directly with all stakeholders, clients, and even other employees. The finance industry is a service sector, which primarily operates on trust and confidence of customers. In order to win the trust and confidence of clients, account holders and investors; the employees will have to adopt a co-operative and friendly approach in their daily life.

6. Quick Learner

With the introduction of e-banking facilities and the expansive introduction of technology in banking functions, the sector has become very dynamic in nature. Public Sector Banks are also feeling pressure from the private sector, and both have employed technological advancements in their operations to make their services for appealing to the customers. In order to keep up with ongoing developments and come out on top, Public Sector Bank Employees have to quick learners, who not only understand the new technology quickly but also adapt to the new processes and ensure smooth operations of different banking functions.

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7. Leadership

Banking professionals are not only the cogs in the big wheel of the finance sector, in-fact they are the pioneers of implementation of any and every policy or scheme. Therefore, it is very important for Bank officers to exhibit exceptional leadership qualities, which inspires respect and confidence among subordinates as well as customers.

8. Management

This point is very important for people posted at officer level in PSU Banks. The PSU Bank officers will have the task of managing the day to day operations, financial documentation, reporting, and checking irregularities along with their core banking functions. Often the grassroot level banks are also pressed for resources both in terms of infrastructure as well as human capital. To handle all these tasks at the same time with efficiency requires a bank officer to be a great manager. You will have employ management principles and innovative techniques to keep the bank running with the limited resources.

9. Alert & Awareness

Dealing in financial matters is a risky business and all the banking professionals must acknowledge this act. Bank officers are the primary custodians of Indian economy and it is their responsibility to keep a check on any financial irregularities or ill happenings in the banking sector. In order to do so, the bank employee has to be aware of all the things happening around them in the bank and even outside. They have to aware about all the possible risks and develop security mechanism to minimize their impact in case of any untowardly incident.

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10. Honesty & Integrity

There is a reason why career in banking is looked upon with such respect and gratitude by both the government as well as the general public. It is not easy for people to leave their financial assets in your custody unless you exhibit a certain sense of honesty and integrity through your personality. Honesty and integrity are probably the most important and most underrated qualities of a PSU bank employee.

The aforementioned qualities are very important part of any PSU Bank Employee’s personality. Every candidate aspiring to build a great career as banking professional should try to inculcate them as part of their persona.


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  • Chukwu naomiDec 3, 2021
    Am much interesting in working with u people