The three Municipal Corporations of Delhi have jointly brought out a mobile application to enhance engagement of citizens in the resolution of grievances and improvement of civic services in the city.
The application called Mobile App 311 was launched by Delhi’s Lieutenant Governor Anil Baijal at Raj Niwas.
• The app can be downloaded for free from the Google Play Store and the Apple Store.
• It aims to empower users by giving them locations of nearby police stations, metro stations, petrol pumps, public toilets, parking, hospitals, bus stands, veterinary clinics, libraries, gyms, markets and other places.
• The users would also be able to get in touch with emergency departments like control room, fire, ambulance, disaster management and women helpline through the app.
• The users would also be able to lodge complaints through the app with details along with geo-tagged photos and check its status.
• Once a complaint is submitted, it will be resolved by the designated officers of that locality identified by the geo-tagged photo.
The South Delhi Municipal Corporation has been appointed as the nodal agency. The agency has contributed significantly to the launch of the app for the benefit of the residents of the three corporations, which cover about 94 per cent of the total area of the capital city.
Besides this, the Mobile App 311 has been integrated with the Swachhta App of the Ministry of Urban Affairs. Hence, the complaints posted by users through the 311 App will also be pushed to Swachhta App.