Union Government and Industry Association signed MoU for effective redressal of consumer complaints

Mar 23, 2016 12:04 IST

Department of Consumer Affairs under the Union Ministry of Consumer Affairs, Food and Public Distribution on 22 March 2016 signed a Memorandum of Understanding (MoU) with Industry Association for effective redressal of consumer complaints.

Under the MoU, the Industry Association comprising ASSOCHAM, CII, DICCI, FICCI and PHD Chamber of Commerce and Industry will implement six-point agenda to address consumer complaints.

The MoU will broadly cover the following areas under six-point agenda:

• Collaborative programmes on developing and implementing a self-regulated code of fair business practices

• Establishing a Consumer Affairs division/vertical within the Industry Body

• Initiating advocacy action against unfair trade practices and preventing fake

• Counterfeit and sub-standard products and services and adoption of voluntary standards by Industry members

• Earmarking of Corporate Social responsibility (CSR) funds for consumer awareness and protection activities

• Partnering with the National Consumer Helpline and State Consumer Helplines for grievance redressal;

• Launching joint consumer awareness, education and training programmes under the “Jago Grahak Jago”

Three priority areas under six-point agenda

The six-point agenda will cover three priority areas, namely

• Redressal of consumer grievances

• Enhancement of consumer awareness

• Protection and action against misleading advertisements, fake and counterfeit products.

A Joint Working Group will monitor the implementation of agenda.

Besides, a self-regulation Code of ethical business conduct and video spots on consumer advocacy by the Industry Bodies was also released during the celebrations of World Consumer Rights Day 2016.
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