Union Ministry of Chemicals & Fertilizers launched Pharma Jan Samadhan scheme
The Pharma Jan Samadhan scheme will put in place a speedy and effective complaint redressal system with respect to availability and pricing of medicines.
The Union Minister of Chemicals & Fertilizers Ananth Kumar on 12 March 2015 launched the Pharma Jan Samadhan scheme. It is a web enabled system for redressal of consumers’ grievances relating to pricing and availability of medicines.
The system was created by National Pharmaceutical Pricing Authority (NPPA). The ministry also released Compendium of Ceiling Prices of Essential Medicines 2015 prepared by NPPA.
Pharma Jan Samadhan scheme
• The Pharma Jan Samadhan scheme will put in place a speedy and effective complaint redressal system with respect to availability and pricing of medicines.
• It will serve as a robust e-governance tool for protection of consumers’ interests through effective implementation of the Drugs (Price Control) Order, 2013.
• It will provide consumers with an on-line facility to redress their complaints relating to over-pricing of medicines, non-availability or shortage of medicines, sale of new medicines without prior price approval of NPPA, and refusal of supply for sale of any medicine without good and sufficient reason.
• Once the complaint is redressed, NPPA will initiate action on the complaint within 48 hrs of its receipt.