National Consumers Right Day – 24 December
National Consumers Right Day was observed across India on 24 December 2013. The day is being observed on 24 December, since the Consumer Protection Act, 1986 was enacted on this day in 1986.
The Consumer Protection Act was enacted in 1986 with the objective of providing better protection of consumer’s interest. Effective safeguards are provided to the consumer, against various types of exploitations and unfair dealings, relying mainly on compensatory rather than a disciplinary or preventive approach under the Act. It applies to all goods and services unless specifically exempted, which covers the private, public and cooperative sectors. It also provides speedy and inexpensive adjudication.
Consumer Protection Act, 1986
The rights under the Consumer Protection Act, 1986 flow from the rights enshrined in Articles 14 to 19 of the Constitution of India. The Right to Information Act (RTI), which has opened up governance processes of our country to the common public, also has far-reaching implications for consumer protection.
The Act envisages the promotion and protection of following rights for the consumers:
• Right to Safety
• Right to be informed
• Right to Choose
• Right to be heard
The World Consumer Rights Day is observed on 15 March.
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