Serco launched its New Global Business Process Outsourcing Division

Serco, the international service company, on 12 April 2012, announced the launch of its new global business process outsourcing (BPO) division, Global Services.

Serco had acquired Indian BPO company Intelenet Global Services for 385 million pounds (around 2770 crore rupees) in 2011. The new division is one of four business divisions within Serco and is an amalgamation of the companies that deliver business process services globally within Serco, including Intelenet Global Services in India, The Listening Company in the U.K. and Excelior in Australia.

The Global Services division has a workforce of around 50,000 with over 150 clients across 10 countries. It will focus on five areas viz. banking, financial services and insurance (BFSI), travel, hospitality and transportation; healthcare, utility, retail and manufacturing; telecom, technology and online services; and media, education and government.