Tata Consultancy Services (TCS) on 29 may 2013 bagged a six-year contract from the Department of Posts (DoP) worth over Rs 1100 crore for the project called India Post 2012. The end-to-end IT modernization programme to be implemented by TCS will equip India Post with modern technologies and systems to enable it to provide services to customers in an effective manner.
The scope of the project includes developing and supporting mail, finance and accounts, HR, and customer interaction management solutions for all channels including Rural ICT platform. Under the deal, TCS will also manage data migration, infrastructure, Service Level Agreement (SLA), call centre and centralized 24x7 service desk operation for DoP.
The end-to-end security solutions, Enterprise Management System (EMS) and over all integration for entire system is the responsibility of core system integrator (CSI). Increased urbanization, demand for financial services, increased funding by the government for the weaker sections and the rural sector have opened up new opportunities for India Post, which has necessitated development of new processes and supporting technology.
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