Union Civil Aviation Ministry launched Know Your Rights Portal

Union Civil Aviation Ministry on 9 September 2014 launched  Know Your Rights (KYR) portal of the Directorate General of Civil Aviation (DGCA).

The portal was launched to mark 100 days of the new government. Moreover, the Standards of Services Document was also released that listed the services and transactions offered by DGCA to the public.

Know Your Rights (KYR) portal
• The portal will provide information on the rights of passengers in cases of delays, cancellation and denied boarding.
• Moreover, information on lost, delayed, misplaced and damaged baggage will also be provided to the passengers.
• Passengers will now be able to know about booking, airfare components and refund of air tickets.
• The information on availability of the Grievance Redressal Mechanism, names of nodal officers and contact numbers will be shared with the public on the portal.

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