CBSE Class 12th Business Studies board exam was held on 16 March 2017 from 10:30 AM to 1:30 PM. In this article, we have provided the complete question paper in PDF format. Students and teachers can download the complete question paper from the link available at the end of this article.
Format of CBSE Class 12 Business Studies Question Paper
This 80 marks question paper has:
- Eight questions of 1 mark.
- Five questions of 3 marks.
- Six questions of 4 marks.
- Three questions of 5 marks.
- Three Questions of 6 Marks.
Some sample questions from the question paper:
Q. What is meant by 'Capital Structure'?
Q. Why is 'Aptitude Test' conducted in the process of selection?
Q. Mansi took her niece, Ridhima, for shopping to 'Mega Stores' to buy her a bag for her birthday. She was delighted when on payment of the bag she got a pencil box along with the bag free of cost.
Identify the technique of sales promotion used by the company.
Q. Sika Ltd., a reputed industrial machines manufacturer, needs Rupees twenty crores as additional capital to expand the business. Mr. Amit Joshi, the Chief Executive Officer (CEO) of the company wants to raise funds through equity. The Finance Manager, Mr. Narinder Singh, suggested that the shares may be sold to investing public through intermediaries, as the same will be less expensive.
Q. Name the method through which the company decided to raise additional capital.
Q. Differentiate between 'formal' and 'informal' organisation on the basis of 'flow of communication'.
Q. Give the meaning of 'supervision' as an element of directing.
Q. Bhagwati Enterprises is a company engaged in the marketing of air-conditioners of a famous brand. The company has a functional structure with four main functions – Purchase, Sale, Finance and Staffing. As the demand for the product grew, the company decided to recruit more employees.
Identify the concept which will help the Human Resource Manager to find out the number and type of personnel available so that he could decide and recruit the required number of persons for each department.
Q. Isha Machines was a renowned name for quality sewing machines since 1960. Mr. Suresh, the owner of Isha Machines, was worried as the production had declined during the last three month. He directed the Production Manager to find out the reason. The production Manager ordered the different supervisors to prepare a performance report of the workers working under them.
Identify the step taken by the Production Manager that is related to one of the functions of management.
Q. Explain briefly 'Initiative' and 'Espirit de Corps' as principles of general management.
Q. Sanket, after completing his entrepreneurship course from U.SA. returned to India and started a coffee shop 'Fioma Coffee' in a famous mall in Mumbai. The speciality of the coffee shop was the special aroma of coffee and wide variety of flavours to choose from. Somehow, the business was neither profitable nor popular, Sanket was keen to find out the reason. He appointed Riya, an MBA from a reputed management institute as a manager to find out the causes of the business not doing well.
Riya, took feedback from the clients and found out that though they loved the special unique aroma of coffee but were not happy with the long waiting time being taken to process the order. She analysed and found out that there were many unnecessary obstructions which could be eliminated. She fixed a standard time for processing the order.
She also realised that there were many flavours whose demand was not enough. So, she also decided to discontinue the sale of such flavours. As a result, with in a short period Riya was able to attract the customers.
Identify and explain any two techniques of scientific management used by Riya to solve the problem.