Railway Minister launches ‘Rail Drishti Dashboard’ to promote transparency

The Union Minister of Railways has launched the Rail Drishti dashboard that will bring information from various sources on a single platform and give access to key statistics and parameters to every citizen of the country.

Created On: Feb 26, 2019 14:32 ISTModified On: Feb 26, 2019 14:46 IST
Rail Drishti Dashboard launched to bring accountability in Indian Railways

The Union Minister of Railways, Piyush Goyal on February 25, 2019 launched the Rail Drishti dashboard, which encompasses all the digitisation efforts in the Indian Railways and aims to promote transparency and accountability.

The dashboard will bring information from various sources on a single platform and give access to key statistics and parameters to every citizen of the country. It can be accessed through a desktop, laptop or a mobile device such as a phone or tablet. The application has been mobile optimised for ease of use of the public. The URL of the dashboard is raildrishti.cris.org.in.


The Rail Drishti Dashboard has been launched to make the citizens of the country aware of all the projects undertaken by the Indian Railways.

Through the dashboard, the customer or railway passenger will get exposure to the multifaceted transformation underway in Indian Railways across the country.

The dashboard will also help make available every kind of information anytime, anywhere to anybody.

The information has been categorised under 15 user-friendly sections on the Dashboard:

1. At a glance

The section gives information on 4 key parameters of Indian Railways, including Passenger Reservation, Unreserved Ticketing, Freight Earnings and Freight Loading.

The parameters of each element for different periods are displayed. Besides, information on any station on Indian Railways can also be viewed in this tab.

2. Services

In this section, the passengers can view and avail the status of any digital service offered.

The dashboard comprises 6 services including PNR enquiry, ODC application enquiry, Complaint Enquiry, Tender Enquiry, Shramik Enquiry and Freight related enquiries.

Besides, the links to eight important railway websites are available in this section for the convenience of the citizens.

3. Trains on run

The section assists passengers in tracking any train on the Indian Railways Network. The passengers will also be able to get information about the train as well as the contact number of the housekeeping staff. Besides, filters are available to view specific trains.

4. IRCTC kitchens

The Dashboard provides a facility to view live feeds from the cameras installed in various IRCTC base kitchens.

The passengers can now view how the food being served to them in trains and is being cooked and packed.

5. Grievances

This section shows the status of grievances reported through the Complaint Management System (COMS).

It will display the number of grievances resolved and pending. Zone wise and Division wise breakup, as well as complaint type wise breakup, can be viewed through the Dashboard.

6. Achievements

The section shows the achievements of Indian Railways as a whole and the achievements of Railways in various states.

7. Station Images

The section monitors the progress of some of the major initiatives launched to improve passenger experience on the Indian Railways network.

It displays the images of various areas across the network before and after the work has been completed.

8. Heritage

The section showcases the cultural aspect of travel on the Indian Railways. It comprises 4 main sections including rail heritage, memorable journeys, 360-degree virtual tours of routes, trains, saloons and the IRCTC tourism desk, which provides important information and tourist services.

9. Shramik Kalyan

The section provides information about the unorganised sector working with railway contractors.

The amount of wages distributed to casual workers is available on the dashboard. The same can be seen department wise and zone wise for various time periods.

The move is an attempt to ensure that the labourers in the unorganised sector are paid their dues.

10. Bills

The section provides information on the bills required to be paid by Indian Railways to suppliers and their duration wise pendency can be viewed on the dashboard.

11. Freight Earnings

The section shows earnings of Freight across the Indian Railways Network. The earnings can be viewed for a day, for a week, for a month and for a year along with the zones and commodity wise breakup.

Besides, the performance of nine major freight commodities has been made available.

12. Freight Loading/Unloading

The section shows the number of rakes and quantity of freight loaded and unloaded in a day, in a week, in a month and in a year along with their zones and commodity wise breakup.

13. Passenger Earnings

The section shows the earnings of passenger reservations and unreserved ticketing. The number of passengers, tickets, and earnings can also be viewed.

Further, in unreserved ticketing, the performance of suburban, non-suburban and mobile bookings can be viewed.

14. Expenditure

The section reveals the details of the expenditure and works by the Indian Railways. The figures of four different periods are displayed including performance during the day, during last 7 days, during the month and for the year.

15. SUGAM – The Freight App

The section gives access to Indian Railways freight business information. It helps customers keep track of their consignment and provides information on various terminals and associated nodal officers, indents status, prevailing freight rates, rake allocation plans and restrictions applicable.

Freight performance and other statistics are also available on the tab.

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