Leadership – A leader is a dealer in hope.
Economy - “Give me a one-handed economist. All my economists say, on the one hand … on the other …" - Harry S. Truman, American President
Technology Trends & Pioneers - “Any science or technology which is sufficiently advanced is indistinguishable from magic.” - Arthur C. Clarke
Service Supreme - Product or price advantage can be duplicated. But a strong customer service culture is the toughest to copy.
Business Trends - It isn’t usually the unthinkable that undoes companies.
Alternate Global Delivery Models - “And the day came when the risk to remain tight in a bud was more painful than the risk it took to blossom.” - Anais Nin
Transformation & Change Management - “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” - Charles Darwin
Customer Centricity - “I won’t complain. I just won’t come back.” - Brown & Williamson Ad
Analytics & Big Data– You earn from what you learn.
Social Media – ““A brand is no longer what we tell the consumer it is – it is what consumers tell each other it is.” - Scott Cook, co-founder Intuit
Talent & Skill – ““Adversity has the effect of eliciting talents, which in prosperous circumstances would have lain dormant.” - Horace
Innovation - Innovation is the ability to see change as an opportunity - not a threat.
Inclusivity & Diversity - You don't ask everybody to conform to the same system. You ask the system to include everybody.
Creativity – “Have no fear of perfection, you will never reach it.” - Salvador Dali