Minister of Railways, Coal, Finance & Corporate Affairs, Piyush Goyal on August 13, 2018 released the Third Party Survey Report on Station Cleanliness.
The survey was conducted by the Quality Council of India (QCI).
| Note |
| On the lines of PM Narendra Modi’s Swachh Bharat Abhiyan, Indian Railways too has been prioritising cleanliness, punctuality and catering services for the passengers. In past 4 years, ‘Swachh Rail Swachh Bharat Campaign’ has witnessed tremendous improvement in terms of cleanliness in waiting area, platforms, trains, toilets, and parking at the stations. |
Highlight of the Survey
• The Third Party Audit-cum-Survey on station cleanliness covers 407 stations which include 75 stations in ‘A1’; and 332 stations in ‘A’ category stations.
• The rankings depict that in A-1 category stations, two important tourist stations, that is, Jodhpur (1st place) and Jaipur (2nd place) of North Western Railway in Rajasthan have made their mark. Tirupati, which is another important religious station in South Central Railway, is placed at 3rd position in the rankings.
• In A category stations, Marwar was placed at 1st position, followed by Phulera station at 2nd position. Both the stations are from North Western Railway in Rajasthan. The 3rd place goes to Warangal station of South Central Railway in Telangana.
• Among 75 A1 category stations, Gwalior (73rd), Kalyan (74th) and Mathura Junction (75th) were placed at the bottom of the list.
• Sasaram Junction (330th), Phaphund (331st) and Shahganj (332nd) were ranked dirtiest among 332 A category stations.
• The cleanliness rankings of the stations is not only a reward for the stations that have performed well but also an impetus for further improvement for the ones that didn't make it to the top rankings.
| Top 10 scorers | |||
| Rank | A1 category stations (out of 75) | A category stations (out of a total of 332) | Zonal Railway rankings |
| 1 | Jodhpur | Marwar | North Western Railway |
| 2 | Jaipur | Phulera | South Central Railway |
| 3 | Tirupati | Warangal | East Coast Railway |
| 4 | Vijayawada | Udaipur | South East Central Railway |
| 5 | Anand Vihar Terminal | Jaisalmer | Western Railway |
| 6 | Secunderabad Jun | Nizamabad | South Western Railway |
| 7 | Bandra | Barmer | Southern Railway |
| 8 | Hyderabad | Manchiryal | Central Railway |
| 9 | Bhubaneswar | Mysore | West Central Railway |
| 10 | Vishakhapatanam | Bhilwara | Northeast Frontier Railway |
Third Party Survey by QCI
• This is the third such audit cum survey which has been conducted by Railways to increase level of cleanliness by identifying unclean spots, improve cleanliness standards and propel healthy competition among railway stations.
• The survey was conducted by Quality Council of India (QCI) with the help of their partners.
• For the purpose of survey and audit, QCI trained and deployed 160 assessors to ensure quality and consistency.
• QCI deployed 2 persons on each station for 2 days and the Central team consisted for 3 persons for 25 days. Thus, a total of 1628 maydays were deployed.
• A 24x7 control room was set up and images were geo-tagged to monitor progress.
• The parameters adopted for conducting the survey were: Evaluation of Process of cleanliness in parking, main entry area, main platform, waiting room (33.33 percent); direct observation by QCI assessors of cleanliness in these areas (33.33 percent) and passenger feedback (33.33 percent).
| 1st and 2nd survey |
| The first survey was conducted by the IRCTC in 2016 by conducting interviews of passengers at the stations on various parameters of cleanliness and rating them on these bases. The second survey in 2017 was conducted by Quality Council of India. |
| Key Takeaways |
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