Union Government on 20 February 2015 launched an online grievances monitoring system called MADAD to redress consular grievances. It was launched by External Affairs Minister Sushma Swaraj in New Delhi.
MADAD seeks to help Indian citizens living abroad to file consular grievances online on the services offered by the Indian Missions, Posts, Consulates and Embassy abroad.
The logo of MADAD depicts two persons with a letter M in-between them and MADAD is written underneath.
The tagline is Because You Are Us, means we are helping you because you are us.
All the stakeholders involved in MADAD are tightly linked to the portal, including Missions and Posts abroad and MEA's Branch Secretariats in Chennai, Guwahati, Hyderabad and Kolkata.
Characteristic Features of MADAD
In all, MADAD seeks to promote healthy intra-department competition which would act as a deterrent for officials and respond with greater accountability to ultimately benefit people.
Earlier, MEA had launched the portal as a pilot project for seven countries. These included the six Gulf Cooperation Council (GCC) countries including UAE, Saudi Arabia, Oman, Qatar, Kuwait and Bahrain, and Malaysia.
Where: New Delhi
When: 20 February 2015
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