What is Redressal Forums and Consumer Protection Councils?
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Under the Consumer Protection Act, 1986, a judicial system has been set up to deal with the consumer grievances and disputes at district level, state level and national level.
These are known as district forum, state consumer disputes redressal commission (state commission) and national consumer disputes redressal commission (national commission).
Any individual consumer or association of consumers can lodge a complaint with the district, state or national level forum, depending on the value of goods and claim for compensation.
The Act as amended in 2002, also provides or setting up of consumer protection council at district, state and national level for promotion and protection of the rights of the consumers as laid down in Section 6 of the Act.