Navigating through airport and airline mishaps can feel increasingly common, but perhaps it's due to the choice of airports. AirHelp Inc., an advocate for passengers dealing with flight disruptions, annually analyzes over 4,000 airports worldwide. Their assessment considers various factors, including on-time performance and passenger feedback encompassing airport navigation, as well as food and shopping options.
The evaluation aims to identify the best-performing airports and highlight those that fall short. By incorporating data on punctuality and traveller experiences, the report provides insights that help passengers discern which airports excel in delivering efficient services and which ones might pose potential challenges.
Muscat International Airport, Oman (MCT) is the best airport in the world.
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List of Top 10 Best Airports in the World 2023
Japan and Brazil generally dominate in airport performance, with each counting three locations on the Top 10 list of best global airports:
- Muscat International Airport, Oman (MCT)
- Recife/Guararapes–Gilberto Freyre International Airport, Brazil (REC)
- Cape Town International Airport, South Africa (CPT)
- Brasília–Presidente Juscelino Kubitschek International Airport, Brazil (BSB)
- Doha Hamad International Airport, Qatar (DOH)
- Osaka Itami International Airport, Japan (ITM)
- Belem/Val-de-Cans International Airport, Brazil (BEL)
- Belo Horizonte Tancredo Neves International Airport, Brazil (CNF)
- Tokyo Narita International Airport, Japan (NRT)
- Amami Airport, Japan (ASJ)
In second and third place, respectively, are Brazil’s Recife-Guararapes International Airport and South Africa’s Cape Town International Airport.
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List of Top 10 Worst Best Airports in the World 2023
- Banjarmasin Syamsudin Noor International Airport, Indonesia (BDJ)
- Malta International Airport (MLA)
- London Gatwick Airport, UK (LGW)
- Lisbon Humberto Delgado Airport, Portugal (LIS)
- Belgrade Nikola Tesla Airport (BEG)
- Denpasar International Airport, Bali (DPS)
- Toronto Pearson International Airport (YYZ)
- Sofia Airport, Bulgaria (SOF)
- Marseille Provence Airport, France (MRS)
- Halim Perdanakusuma International Airport, Indonesia (HLP)
The list is based on AirHelp. Inc’s report of best and worst airports in the world. The evaluation includes on-time performance statistics for every airport, offering a quantitative measure of the probability that a flight will adhere to its schedule. Thousands of passengers from over 58 countries participated in surveys, sharing their perspectives on airport staff, wait times, and cleanliness. This collective feedback forms a pivotal component of the overall assessment of customer service quality. Through extensive surveys, thousands of air passengers were asked to provide ratings for the shops and restaurants at the airports they recently visited. This feedback is instrumental in evaluating the quality of available food and shopping options for travellers.
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