WhatsApp Helpline To Be Launched By Meta And MCA To Tackle Deepfakes And Misinformation

The WhatsApp he;pline by Meta and  Misinformation Combat Alliance (MCA) will be available from March 2024.  People can use the helpline to filter out information and check its authenticity. 

Sherin Tressa Tomy
Feb 20, 2024, 09:06 IST
Meta and MCA WhatsApp Helpline for AI Fact Checking
Meta and MCA WhatsApp Helpline for AI Fact Checking

Deepfakes and Misinformation: Meta and Misinformation Combat Alliance (MCA) will be launching a fact-checking helpline on WhatsApp. The helpline is being launched to combat artificial intelligence-generated media (deepfakes) deceiving people on matters of public importance and also providing people with verified and credible information. 

According to reports, the helpline will be available from March 2024. The new initiative is being introduced with the help of independent fact-checkers and research organisations to address viral misinformation, especially deepfakes.

Identify AI-generated Misinformation

Shivnath Thukral, Director, of Public Policy India, Meta said that tackling the concerns around AI-generated misinformation requires appropriate measures. He further added that the organisation is committed to working with industry stakeholders to introduce technical standards of AI detection, transparency solutions and policies along with providing people on the platforms with resources and tools to make it simpler for them to identify content generated by using AI tools. 

People can flag deepfakes by sending them to the WhatsApp chatbot which will also offer multilingual support in English and three regional languages (Hindi, Tamil, Telugu)

Fact-Checking by Industry Partners

A Central Deepfake Analysis Unit will also be set up to manage all inbound messages received through the helpline and work closely with members fact-checking organisations, industry partners and digital labs to assess and verify the content providing accurate responses to the messages. 

Meta’s fact-checking programme in India includes partnerships with 11 independent fact-checking organisations which will help users to identify, review, and verify information and help prevent the spread of misinformation on its platforms. The company also announced an AI labelling policy which will label images users post on the platforms like Facebook, Instagram and Threads indicating that they are AI generated.

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Sherin Tressa Tomy
Sherin Tressa Tomy

Assistant Manager

Sherin completed her Masters degree in Communication from Madras Christian College, Chennai,. She has 5 years of experience in creating digital content and has previously worked as an assistant professor for 1.5 years. She later joined as a content writer at Careers360 working on education news, college, university and careers section. At Jagranjosh.com, she writes for the Education News section also working on the board results and other entrance exams like CUET, NEET, JEE Main.
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