CBSE to launch Helpline for Class X, XII students on Feb 1

With the CBSE Board Exams scheduled to begin from March 1, the Board has decided to launch a counselling helpline for class X and XII students from next month. The CBSE counselling helpline would be operational from 1st February till the end of the board exams. Students appearing for the coveted board exams this year can call the helpline number between 12 pm to 4 pm every day for guidance and counselling.

According to Madhu Behl – the national coordinator for the CBSE helpline; the counselling would be offered in two stages i.e. pre-examination and post-examination phases. The pre-examination phase would help students in reducing the stress and anxiety along with offering valuable tips on exam preparation and scoring well in the CBSE board exams. During the post-examination phase, the CBSE helpline would be offering guidance regarding re-evaluation and other result related queries of the students.

After formal announcement, the CBSE helpline number will be provided on the Board website along with Madhu Behl’s contact number, so that students can contact the board with their queries. Stressing upon the need of such helpline, Ms Bhel said that the CBSE students taking the board exams are under tremendous amount of stress as well as experience anxiety and nervousness. Parents have also expressed the need for such a helpline, as anxious students are unable to communicate their concerns to them. Class X students, who would be appearing for Board Exams for the first time, have many queries regarding exam format, pattern and result, can call the helpline to get relevant information and guidance from experts.

Fortis, Mohali will be providing psychological guidance through a helpline number to concerned students and parents under the ‘Fortis School Mental Health Program’. They would be answering queries related to mental stress, nervousness and improving mental state of the students through innovative tips and techniques. The counselling team handling the helpline would consist of mental health specialists and psychologists, will be available on call between 9 AM and 5 PM daily.