What are the job responsibilities of Bank PO?

The Probationary Officer is responsible to conduct the day to day operation in the bank they are recruited to along with thinking of ways to increase the business of the bank through different avenues.

Created On: Oct 14, 2015 19:50 IST

Bank recruitment bodies like IBPS, SBI and RBI tend to advertise every year for recruitment in the post of Probationary officers in the nationalized banks that are under the purview of these bodies. Thousands of candidates apply for the probationary officer posts with intent to join the burgeoning banking sector that is flourishing in the last decade. Though, many candidates remain unaware of the job, duty and responsibility of such officers in the banks on the time of applying for the post. It is a must to know more about the post and the kind of duties that are needed to be performed by the candidates when the join the banking industry.

Understanding the Job Profile

Probationary officers are selected after clearing the prelims and mains written examination and successfully overcoming the personal interview round. The officers then are posted to the participatory banks around the nation and are kept for a probation period of at least 2 years. The duration of probation allows the probationary officer to understand the nuances of the industry and understands the allotted work to them. They can rise up to the post of Assistant manager or Manager in a few years’ time after they learn the banking sector well. There is no direct way to be a manager in a bank and thus graduate aspiring candidates who are willing to make it to the heights in the sector need to undergo PO recruitment examination and then apply for the internal promotion examinations.

Responsibilities of Bank PO

The Probationary Officer is responsible to conduct the day to day operation in the bank they are recruited to along with thinking of ways to increase the business of the bank through different avenues. There is a list of works that the PO needs to undergo on a regular basis:

  • Customer Service: Through customer services mainly are handled by the clerical cadre appointees in a bank, the probationary officers too need to handle customer and try to provide the information and services they asked for in the bank. Avenues like opening a new account, dealing with new and old ATM cards of customers, handling deposits and loans, issuing cheque books are some of the customer service jobs that the Bank PO might have to do on a regular basis.
  • Bringing business to bank: it is the responsibility of the bank PO to make sure that they promote the various products and schemes that the bank has in offer for its customers. You might have to visit to clients and offices in order to pitch the offers as public banking sector doesn’t usually have marketing or sales executives to enhance the business of the bank.
  • Cash handling: Due to overburden and ever increasing responsibilities over the shoulders of the clerks as result of various schemes of government getting linked with the banks in the nation, it has become literally necessary for the probationary officers to man the cash section in the banks as well. Due to the heavy footfall in the banks too, the PO need to open a temporary counter in the bank to disperse cash transactions and deposits. Many banks also give responsibility of maintaining the ATMs in a particular region to the probationary officers as well.
  • Clearance of Payment: Though the bank clerks are authorized with most cash transactions and payments but they would need to take authorization and clearance from the PO officers in case of a certain amount on cheque, DD, NEFT/RTGS and other payment models. They also solve problems of clerks in the banks during any transaction.

Reporting and Verification: The bank PO needs to properly make an account on a daily basis and close it every day matching the day to day banking activity. The bank PO needs to login to their system using their details, take print out of the statements, manually verify each transactions and records if any difference and changes in found. Due to the introduction of core banking it is necessary for the bank POs to report and verify the documents and information on a regular basis to the regional and zonal offices.

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