The Institute of Banking Personnel Selection (IBPS) has recently launched an online grievance redressal system for providing better services to its candidates. The online grievance redressal system is expected to streamline the requests and complaints made by the candidates and speed up the redressal process. While making the redressal procedure online, the IBPS would hence discontinue all other means of grievance redressal modes from 1 April, 2016.
The complaints lodged by the candidates would get registered by a unique complaint number, which can further be used to tack the status of the complaint. Those who would lodge any complain in the system would have to have a valid e-mail id, in which they would get response from IBPS. Those candidates, who have any doubts or grievances regarding any recruitment procedure, can click the link under heading ‘Candidate Grievance Lodging and Redressal Mechanism’ on the official website of IBPS www.ibps.in.
The reply of the lodged complaint would come up from the help desk of IBPS and could take a reasonable time after registering the grievances. The answers of the registered grievances would be provided only through email and not by any other mode of communication.
IBPS is an autonomous body, which came into existence in the year 1975. The body has been conducting common written examination for selecting candidates into various banking job profiles for its 29 affiliated public service banks in India. The body was declared independent in the year 1984 by the RBI.
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