ISC Class 11 Hospitality Management Syllabus 2025-2026: Download PDFs Here!

Overview

Details

Subject:

Hospitality Management

Subject Code: 

880

Total Marks:

100 

Theory Marks:

70

Project Marks: 

30

Exam Duration:

3 Hours

PAPER - I (THEORY) – 70 Marks

1. Soft Skills in Hospitality

Hospitality based English; personal development, motivation. Hospitality based English: meeting and greeting phrases used in operational areas; personal development (patience, respect, tolerance, leadership skills, technical skills); motivation: self-motivation and the art of motivating others using appropriate language skills.

2. Basic Management

• Principles Fayol’s principles of Management; Levels of Management.
• Introduction to Fayol’s five principles of Management: planning, organizing, staffing, leading, controlling - to be explained generally and with specific reference to hospitality.
• Hotel hierarchy: GM, departmental heads, supervisors, operational employees (To be explained generally and with specific reference to hospitality).

3. Hospitality Management and Tourism

• Interdependence of Hospitality Management and Tourism.
• Meaning of each. An understanding of why and how Hospitality and Tourism are interlinked, with examples.

4. Services offered in Hospitality

• Services offered to guests, Characteristics of hospitality personnel.
• Services offered to guests such as food and accommodation services and personal services (for example - tour arrangements, sightseeing, spas) – to be discussed in brief with examples.
• Characteristics of hospitality personnel such as dedication, honesty, social intelligence, empathy, presence of mind, knowledge of different languages, punctuality, positive attitude, appearance, communication skills, networking, initiative, personal touch, taking responsibility, positive body language, hard work, desire to learn, ambition and talent.

5. Departments in a Hotel

Food Production, Food and Beverage service, Front Office, Accommodation Operations.

PAPER II - PRACTICAL WORK (30 Marks)

Candidates will be expected to complete the practical work listed below and maintain a File for the same.

The file will be assessed internally by the Teacher out of 30 Marks. List of Practical Work to be done throughout the year:

(i) Front office – standard guest phrases, telephone manners, guest handling, the guest cycle (role play). Demonstration and practice of the above through real time situations e.g. school functions.

(ii) Accommodation operations – cleaning agents e.g. for public areas, flower arrangements (low-long, front open, ikebana, horizontal), projects on decor for public areas and guest rooms.

Download ISC Class 11 Hospitality Management Syllabus 2025-2026 PDF